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Compensation for Medical Treatment Injuries

As of 1 December 2024, Viljandi Hospital has a valid compulsory liability insurance contract with PZU Insurance.

Insurer: PZU Kindlustus (AB “Lietuvos draudimas” Eesti filiaal).


Period of insurance cover: 1.12.2025-30.11.2026


Insured amount:
3 000 000 € per insurance period
300 000 € per insured event
€ 100 000 per beneficiary


Insured amount for non-pecuniary damage:
€ 100 000 per insured event
€ 30 000 per beneficiary


Submission of a claim: PZU Insurance Self Service.
To make a claim, please fill in the form at PZU Insurance Self Service and the insurer will contact you.

  • the patient has suffered bodily injury, personal injury or death as a result of healthcare;
  • the act or omission of diagnosis, treatment or any other medical procedure has caused damage;
  • injury or other damage caused by the healthcare provider during the transport of the patient.
  • Further information can be found in the law on compulsory liability insurance of healthcare providers: https://www.riigiteataja.ee/akt/121062024030
  • medical expenses (including the cost of medicines);
  • costs arising from increased needs of the patient (e.g. assistive devices, medical equipment);
  • losses due to partial, total or temporary incapacity for work;
  • funeral expenses;
  • loss of maintenance;
  • other pecuniary damage according to LOA § 129 and § 130 (https://www.riigiteataja.ee/akt/961235?leiaKehtiv#para129)
  • non-pecuniary damage according to LO § 134 (e.g. moral damage).
  • The insurer decides within 180 days whether the case is compensable.
  • If necessary, further explanations will be requested from the treatment institution, which must be provided within 30 days.
  • Compensation will be paid within a reasonable time after the extent of the damage has been determined.

Limits for compensation:

  • up to €100 000 per patient;
  • up to €300 000 per insured event;
  • up to €3 million per insurance period (1 year);
  • compensation for non-pecuniary damage up to €30 000.
  • The claim must be brought within 3 years from the moment the victim became aware of the damage and the breach;
  • The maximum time limit for filing a claim is 10 years from the date of the insured event;
  • The claim must be submitted to the insurer within 4 weeks of the occurrence.